Vampire / Ninja / Pirate

Torchlight is an RPG setting the world of RPG’s alight with its ‘I played it all night long and lost my job the next day’ game play and exceptional customer service. Unlike larger companies which seem to delight in confounding their customer base, Torchlight makers Runic Games won hearts by demonstrating just how dedicated they were to their customer base. When a player had a bugged save, a developer asked him to send him the save file and actually debugged it for him. Try getting that kind of service from any of the major game companies and see how far you get. This is the sort of thing that makes gamers go nuts for a company, as evidenced by this thread on reddit.

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